Reference

How oura88 Handles Your Personal Data

Your account data — from your registration details to your linked DANA, OVO or GoPay wallet — is handled with clear rules about what we collect, why we keep it and how long it stays on our systems.

Account data kept secureDANA, OVO, GoPay wallet privacyYour right to access your dataClear data retention rulesContact us to request changes
Explore the Lobby Read FAQ
oura88 How oura88 Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request a copy of your data, ask us to correct something or raise a concern about how your account information is being used, there are three direct ways to contact us. We aim to respond to data-related requests within a reasonable time frame. Have your registered email address or account ID ready so we can locate your record quickly.

Live Chat Support Open the chat icon inside your account dashboard. A support agent will confirm your identity and log your privacy request directly into our data team queue.
Email Privacy Request Send your request to our privacy contact address listed in your account settings. Include your registered mobile number so we can match it to your wallet record.
Account Help Centre Browse the privacy and data section inside the Help Centre for step-by-step instructions on submitting a data access or deletion request through your account portal.
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Keeping your account data accurate and safe is not a side note — it is part of how oura88 operates day to day. From the moment you link a payment wallet to the last time you log out, data handling follows a defined process. Here is what that looks like in practice.

Cookie and Session Tracking We use cookies to keep your session active and remember lobby preferences. You can manage cookie settings through your browser; blocking them may affect login and wallet-linking steps.
Account Security Practices Account access uses OTP verification sent to your registered mobile number. If our system detects a login from an unfamiliar device, we trigger an additional confirmation step before granting access.
Data Retention and Deletion We keep account records for as long as required by applicable regulations. Once the retention period ends, personal data linked to inactive accounts is deleted from active storage.
Requesting Changes to Your Data You can request corrections to your name, email or linked wallet details by contacting support with your account ID. We verify the request before making any changes to your record.

Your Privacy Questions, Answered Directly

These are the data and privacy questions we hear most often from people with active accounts. If your question is not covered here, contact support through live chat or email and we will get you a specific answer.

We collect your registration details, device and session data, and wallet information tied to DANA, OVO or GoPay transactions. We only collect what is needed to run your account and process payments.

Wallet data is passed only to our payment processing partners to complete your transaction. It is not sold, rented or shared with advertisers or unrelated third parties at any point.

Contact our support team via live chat or the privacy email address in your account settings. Provide your registered email or account ID so we can locate and compile your data record.

You can submit a deletion request through our support channels. We will process it in line with applicable retention regulations; some data must be kept for the legally required period before deletion.

Yes, we use cookies to maintain your session and save lobby preferences. You can disable them in your browser settings, though this may affect the OTP login flow and wallet-linking screens.

We update this page whenever our data practices change and note the revision at the top of the policy. Check back here directly; we may also send a notification to your registered email address.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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