Reference

Understand the Rules Before You Play

These legal terms set out how oura88 operates and what applies to your account, your transactions via DANA, OVO, or GoPay, and your use of our lobby — access is subject to local law and is available only where eligible.

Account eligibility termsDANA, OVO, GoPay payment conditionsData handling policyJurisdiction-dependent accessContact path for legal queries
oura88 Understand the Rules Before You Play
LEGAL CONTACT PATHS

Reach Us About Any Legal Matter

If you have a question about your account terms, a disputed wallet transaction via OVO or DANA, or a request to update your registered data, our support team can walk you through the process. We handle legal and compliance queries separately from general account support so your request gets to the right place without delay.

Live Chat Support Open the live chat widget from any page in your account. Mention it is a legal or compliance matter at the start so the agent routes your query correctly.
Email Legal Team Send a detailed message to our legal inbox. Include your registered account ID, the wallet type used (DANA, OVO or GoPay) and a clear description of your concern.
Account Panel Request Log in and navigate to Account Settings, then select the Legal Request form. This path is the fastest way to submit identity updates or data correction requests.
HOW WE HANDLE THIS

Data, Cookies, Security and Your Rights

We hold your account data only as long as it is needed for transaction records, dispute resolution and regulatory requirements tied to your region. You can request a copy of the data we hold or ask for corrections through the Account Panel Legal Request form. Our cookie policy covers session tracking and payment-flow cookies — these are essential for DANA, OVO and GoPay deposit flows to complete correctly and cannot be turned off without breaking the payment path. All account credentials are stored using industry-standard encryption, and OTP verification is required for login on any new device.

Data Retention

We keep transaction records for as long as local legal obligations require. Wallet data tied to DANA, OVO and GoPay deposits is held for the minimum period needed for dispute resolution.

Cookie Use

Session and payment-flow cookies are essential. They keep your DANA or OVO deposit session active so transactions do not drop mid-flow. You can review non-essential cookie settings in your browser.

Account Security

Every new device login triggers an OTP check sent to your registered mobile number. If you receive an OTP you did not request, contact support immediately via live chat.

Request Changes

To update your registered name, mobile number or linked wallet, submit a Legal Request through the Account Panel. Identity documents matching your DANA or OVO account are required.

Answers to Common Legal and Policy Questions

These are the questions we hear most often about account terms, data rights and wallet conditions. If something here does not cover your situation, use the legal contact paths above to reach the right team.

Access depends on local law and is available only in eligible regions. You are responsible for confirming that your use complies with the rules that apply where you are located.

We collect the information you provide at registration — name, mobile number, and wallet details for DANA, OVO or GoPay — plus session data needed to process your transactions and verify your identity.

Log in, go to Account Settings, and submit a Legal Request. Include your account ID. We will process your request in line with the data retention period applicable to your region.

Mismatched wallet names on DANA, OVO or GoPay deposits can trigger a verification hold. Submit identity documents via the Account Panel to resolve this quickly and restore normal transaction flow.

Yes. Contact us via the legal email channel with your account ID, the wallet used, the transaction reference and the date. Chargeback attempts on verified wallet transactions are subject to account review.

Updates are pushed to your account notification panel. Continuing to use oura88 after a notified change means you have accepted the updated terms. To opt out, contact support to close your account.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.